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Reputation Monitoring
Continuous tracking across 60+ review sites, forums, news feeds and branded search results, with alerts routed to the person who can act.
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Phoenix, Arizona · Established 2016
Your customers read the reviews before they ever call you.
Broussard Reputation Group helps American small and mid-sized businesses earn, monitor and protect an honest online reputation — across Google, Bing Places, Yelp, Trustpilot, the BBB and industry directories. No fake reviews. No shortcuts. Just disciplined, transparent work.
Flat monthly retainersMonth-to-month, cancel anytimeU.S.-based team
4.9Average client rating
310+Businesses advised
0Businesses advised since 2016
0Reviews responded to on behalf of clients
0Average client satisfaction score
0Guaranteed first-response time
Figures reflect aggregate client work between April 2016 and January 2026. Results vary by industry, review volume and market. We publish our measurement methodology on the Our Process page.
What we do
Four disciplines, one coherent reputation strategy
Most agencies sell one tactic. A reputation only improves when monitoring, response, local search and published content move together. That is how we structure every engagement.
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Review Management
Compliant review invitations, professional public responses within one business day, and structured escalation for anything serious.
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Local Search & Listings
Accurate, verified profiles on Bing Places, Google Business Profile, Apple Business Connect and the directories that actually drive calls.
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Brand Content
Owned pages, staff bios, FAQ hubs and press assets that give search engines something accurate and useful to rank for your name.
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Why owners hire us
A reputation problem is really an operations problem
When we audit a business with a 3.4-star average, the reviews almost always point at three or four repeatable friction points: a slow phone line, an unclear quote, a delivery window nobody confirms. Cleaning up the star rating without fixing those issues is cosmetic and temporary.
- We categorise every review into themes and hand you a monthly operations digest.
- We respond publicly in your voice — approved templates, never copy-paste.
- We help you ask for feedback the right way, in line with platform rules and the FTC's endorsement guidance.
- We never write, buy, trade or incentivise reviews. Ever.
Industries
Sectors where we do our best work
Reputation dynamics differ enormously by industry. These are the verticals where our playbooks are deepest.
Home services & contracting
HVAC, roofing, plumbing, remodelling and landscaping firms across the Phoenix metro and the wider Southwest. High ticket, high emotion, review-driven buying.
Healthcare & dental practices
Patient-experience feedback handled with strict HIPAA-aware response protocols. We never confirm or deny that a reviewer is a patient.
Professional services
Accounting firms, law practices, insurance brokers and financial advisors where a single unanswered complaint can outrank a decade of good work.
Hospitality & restaurants
Daily-volume review environments that need same-day responses, seasonal staffing context and menu-level sentiment reporting.
Automotive & dealerships
Service-department sentiment, DealerRater and Cars.com profiles, and post-sale follow-up sequences that survive CRM chaos.
Retail & e-commerce
Multi-location listing hygiene, Trustpilot programmes and marketplace seller feedback for growing consumer brands.
Client voices
What business owners say
★★★★★
“We went from dreading our inbox to using review themes in our Monday staff meeting. James is direct, he pushes back, and he does not sell you things you do not need.”
★★★★★
“Our Bing and Apple listings had the wrong suite number for four years. Fixing that alone changed our call volume. The monthly report is one page and I actually read it.”
★★★★☆
“They told us honestly that removing a legitimate negative review was not possible. Instead they helped us answer it well. Two years later it barely matters.”
Testimonials are from named clients on file. Surnames abbreviated at client request. Individual results are not guaranteed.
Meet the owner
Run personally by James Brown
Broussard Reputation Group is not a call-centre agency. Every engagement is scoped, priced and reviewed by our owner and principal consultant, James Brown, who has spent nineteen years in customer-experience and local search work — first inside a regional franchise group, then independently since 2016.
James personally handles the first audit call, sets the response tone guide for your brand, and signs off the monthly report. You will always know who is accountable for your account.
- OwnerJames Brown, Principal Consultant
- Office775 East Pierce Street, Phoenix, Arizona 85006, USA
- Phone+1 (702) 705-5589
- Emailcontact@reputation.claybroussard.com
Insights
Recent notes from the practice
Local search
Why your Bing Places listing deserves a second look
Bing powers a meaningful share of desktop and in-car searches in the U.S. Here is the ten-minute audit we run on every new account.
Read the notes →Review policy
Responding to a one-star review without making it worse
A four-sentence structure that de-escalates, protects private information and reads well to the next hundred customers.
Read the notes →
Compliance
What the FTC's review rules mean for small businesses
Incentives, employee reviews and gated feedback: a practical summary of what is allowed and what is now explicitly prohibited.
Read the notes →Not sure where your reputation stands today?
Request a complimentary 20-page Reputation Audit. We review your review profiles, local listings, branded search results and competitor benchmarks — and send a plain-English action plan within three business days.